If you are an eligible buyer, the Zip Buyer Protection Policy can help you recover payments made in respect of certain items purchased where items are:

  • Not received; or
  • Significantly not as described.

If your purchase meets the requirements for the ZIP Buyer Protection Policy, we will attempt to recover your payment from the Merchant.

Please make sure to follow the dispute resolution process as described in this article as a first step. 

Please see the Zip Buyer Protection Policy for eligibility, limitations, the process and your responsibilities. 

Please note: certain purchases such as Gift Cards or bills payed via Zip are excluded from Buyer's Protection.