Why is my account on hold? Unable to use your account?
If there is a hold on your Zip account this may limit your ability to create new orders. Some reasons that your Zip account may be placed on hold can include but are not limited to:
- Your account is overdue (in arrears): If you have not met your minimum monthly repayments, your account will be put on hold until you have caught up. During this time, you are unable to make further purchases. Please make a one-off payment to get your account back on track, and you will be able to use your account right away.
If you are unable to see the warning message below then please contact customer care.
In some instances, you may be able to remove the hold by logging in to your account on a mobile device to complete the required verification steps.
You will see a warning message and will need to follow the steps prompted after clicking 'Verify'. If using an iPhone please ensure you are using a Safari Browser and on an Android device using Google Chrome.
Reasons for this hold may include:
- We suspect that your account use is in violation of your contract and/or terms and conditions;
- We may have reason to believe that fraudulent activity has been conducted on your account.
To address this, please contact customer care at your earliest convenience.