If there is a hold on your Zip account this may limit your ability to create new orders. Some reasons that your Zip account may be placed on hold can include but are not limited to:

  • Your account is overdue (in arrears): If you have not met your minimum monthly repayments, your account will be put on hold until you have caught up. During this time, you are unable to make further purchases. Please make a one-off payment to get your account back on track, and you will be able to use your account right away.

For the reasons below, you will need to get in contact with us to resolve your issue. 

  • We suspect that your account use is in violation of your contract and/or terms and conditions;
  • We may have reason to believe that fraudulent activity has been conducted on your account.

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To address this, please contact customer care at your earliest convenience.