Using your Zip account to pay bills
Eligible customers can use their Zip account to pay their bills through BPAY. We pay the bill, you pay us back over time. Yay!
Can I pay any bill with my Zip account?
You can pay bills from any biller that accepts BPAY payments (that is over 45,000 billers!) with some exclusions such as vehicle registration, credit card bills, personal loans betting accounts and specific billers outside of our responsible lending guidelines. Unfortunately, due to technical limitations, you can't currently pay regos, but we are working on it and should be ready in the near future.
Is there a fee?
There is a small payment processing fee of 1.25% per bill.
How do I pay my bills with my Zip account?
1. To pay a bill with Zip, simply log into your wallet or app, click on the menu and select 'Pay Bills with Zip'.
2. Enter the BPAY biller code and reference number for the bill you want to pay.
3. Enter the order amount and optional description. Review the details and click 'confirm' to make the payment.
You will be able to see the bill payment in your 'recent activity' along with all your other transaction history.
How long does it take for the payment to go through?
Payments made after 4pm (AEDT) will be processed the next NSW business day. Your zip Pay account will be debited instantly but you should allow up to 5 business days for your bill payment to be processed.
What if the payment doesn't go through in time to pay my bill by the due date?
Payments can take up to 5 business days for the payment to go through. We recommend you leave yourself plenty of time before your bill due date so you don't risk incurring a late fee from your biller.
Can I schedule BPAY payments or set up repeat payment schedules?
No, you may only pay bills one at a time.
How do refunds work?
As we are only the intermediary between you and the biller, you will need to get in contact with them.